lines open 24/7
13 22 58 (support & billing)
13 24 49 (business support)
+61 8 9214 2222 (international callers)
1300 785 632 (fax)
call 9am-5pm (AWST)
131 450 (Translating & Interpreting Service)
mobile website
on your web-enabled phone
postal address
Cloisters Square WA 6850
complaints process
contact iiNet
If you need to get in touch, you can call our 24 hour call centre on 13 22 58 or email us at support@iinet.net.au.
Alternatively, if you're an iiNet customer, you can use our online forms to get in touch:
- For information regarding your connection (general help and support)
- For billing information and account queries
- For general feedback
If you're not an iiNet customer, you can still contact us for general feedback and enquiries.
media and marketing enquiries
For media interests, please email media@staff.iinet.net.au.
For marketing enquiries, please email marketing@staff.iinet.net.au.
When making a marketing/advertising enquiry, please provide detailed information covering the nature of your enquiry and the best method of return contact. You will be notified of the status of your enquiry within two weeks. We will contact you if we require further information.
If you would like to submit a proposal or submission to the marketing team, please assist by providing the following information:
- Company background
- Current method of self-promotion
- Benefit to iiNet
- Target market in terms of defined demographics
- Circulation (subscriptions vs organic sales), reach, visitor numbesr (hits) or estimated attendance
- Coverage - national or state, metropolitan or regional
- Objectivity of survey and research data
- Specifications
- Rates
- Booking and material deadline
Please submit your proposal to marketing@staff.iinet.net.au or post to:
iiNet Limited
Attn: Marketing Department
Locked Bag 16
Cloisters Square WA 6850
You will be notified of the status of your proposal in writing (which may include email) within four weeks of receipt. We may contact you earlier if we require additional information.
We appreciate your understanding that we receive numerous proposals each week and as such are unable to meet all media representatives.